If your game is crashes, and you are getting a crash logger try to describe what you were doing when the crash happened and hit the send report button. This will send us an email and we can try to fix the issue on our end.

If you are getting consistent crashes, or the game won’t even launch for the first time, please check this thread on our forum:

If you’re having some other issue, you may need to install The XNA Framework Redistributable 4.0 and/or .NET Framework.

If you are still unable to launch the game, please contact us at and we will be more than happy to help you figure out what is going wrong.

6 thoughts on “Help!

  1. Zanzibar

    All my trees have disappeared but the fruit is still hanging in the air and behaving as if it was connected to a tree. Can I fix this?

    I’m using a world from before the most recent update that affected the trees.

    1. Alex Post author

      Unfortunately we had to wipe the existing trees as part of the most recent update, but you can generate a new world if you’d like from the sandbox menu and then you can switch back and forth also from the sandbox menu.

    1. Alex Post author

      Hey, try turning the game off and back on again, that might fix your issue. Did you just start playing the game for the first time? I’m trying to figure out what causes this bug but I can never cause it on my computer.

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